Frequently Asked Questions

Are you currently accepting new clients?

Yes, we currently have openings for new clients.

What forms of payment do you accept?

We only take Credit Cards through our payment system, IvyPay.

What is your cancellation policy?

There is a 24 hour cancellation policy in place for scheduled appointments. Sessions cancelled within 24 hours of a scheduled session will be required to pay for the full cost of a session.

Do you take insurance?

We are not a participating provider for any insurance plans. However, you may be eligible for reimbursement from your insurance provider for a portion of the services provided. Billing statements can be provided if a PPO- insurance plan is utilized. Contact your insurance company for more information.

How much do you charge?

Our fees will depend on which clinician you are seeing.

The standard rate to work with an Associate Marriage and Family therapist is $150 for a 50-minute session.

To work with Dr. Helfer, rates begin at $250 for a 50-minute individual session and $275 for a 50-minute couples session.

All clinicians offer a limited number of sliding scale spots. Please contact us for more information. 

How often should I come in for therapy?

This question is tricky because it is dependent on the client and what the presenting issues are. Most individuals attend counseling once per week in the beginning and, over time, will reduce frequency until therapy is no longer needed. If the issues are particularly distressing, twice per week can be offered if the clinician’s schedule permits.

How long is each session?

Session length can vary depending on the circumstances, although they typically are 50 minutes. A session and a half or a double session may be available if needed.